![]() ![]() If you are unsure of your username, please be sure to try the email address associated with your Clearway account. Q: I need assistance logging into the online Customer Portal who should I contact?Ī: If you are having trouble logging into the online Customer Portal, you can reset your password by clicking the “Reset Password” button. Or customers may contact Clearway at or 1-85. If you forgot your password, simply click the “Forgot Password” link and a reset email will be sent to the email address connected to your account. Go to then login to your account and select the “Billing Information” Your Portal Username can be found on your portal invitation email or any of your Clearway communications. Q: How do customers update their contact information or payment methods?Ī: Account updates, including contact information like phone number and email address, and payment methods may be updated online through Clearway’s Customer Portal. To see where solar bill credits are applied to a utility bill, please locate your state and utility below to see an example.Ĭentral Hudson (Electric Bill Only) | Central Hudson (Electric & Gas Bill) The location of the solar bill credits on a utility bill may vary by region and utility. Q: Where can customers find the solar bill credits on a utility bill?Ī: For most customers, solar bill credits are applied directly to utility bills each month. The solar bill credits are applied directly to utility bills, reducing the charges. Learn more about how utility bills get set.Ī: Every month, the solar energy generated by the solar farm is sent directly to the local power grid, and Clearway customers receive solar bill credits (sometimes called “net metering credits”) for the solar energy produced. Clearway Community Solar is not an energy supplier and will bill customers separately for the cost of the solar bill credits at the rate structure specified in the Clearway Customer Agreement. Customers will continue to be billed separately for a property’s electricity use by the local utility, which is responsible for energy delivery charges and any fees and taxes and may also serve as the energy supplier. In most regions, Community Solar customers will still receive their utility bill and are responsible for paying any outstanding balance after the application of the solar bill credits. Your charges will be lowered by the solar bill credits applied to your bill. Q: Do I still need to pay my utility bill?Ī: Yes, you are still responsible for paying your monthly utility bill. Clearway will send a separate bill to you for the solar bill credits at your contracted rate. Therefore, you will continue to receive your utility bill as usual, but now, your utility bill will show the solar bill credits resulting from your Clearway subscription, which reduces your utility charges. ![]() ![]() Q: Why do I receive a separate bill from Clearway?Ī: Clearway’s program is separate from your utility, and your energy supply is still through your local utility. Please note, processing times may be longer than usual. Clearway recommends that you make payments online via your Customer Portal at Checks may be mailed to:Ĭlearway Community Solar, Attn: Remittance Mail: you may pay your Clearway Community Solar bill by check or money order, however, processing times may be longer than usual. We encourage our customers to become familiar with this easy-to-use online channel, which includes payment options, frequently asked questions, support channels, and solar production data. Clearway offers a user-friendly online Customer Portalwhere you can submit one-time payments. Please call 1.855.712.7508 Mon – Fri, 8am – 8pm CST to make a one-time payment over the phone. You may also enroll online within your Customer Portal by visiting Phone: Clearway can accept credit card or debit card (Visaand Mastercard) payments over the phone at this time. To set up AutoPay with bank draft, please download and complete the AutoPay Enrollment Form, and email the form to or call 1.855.712.7508 Mon – Fri, 8am – 8pm CST to set up AutoPay. ![]() In addition to the online Customer Portal, Clearway offers the following payment methods:ĪutoPay: Clearway offers customers a secure and convenient AutoPay option. We encourage you to access your account from home 24/7 using our Online Customer Portal at to view your account statements, see solar production data, make payments, and more. ![]()
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